Privacy Policy

At L&M Services, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services (such as power washing, soft washing, gutter cleaning, etc.), or otherwise interact with us.

By accessing or using our services, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

We collect various types of information from and about you, including:

• Personal Information: This includes information that can be used to identify you directly or indirectly. We may collect:

  • Contact Information: Name, address, email address, phone number.

  • Billing Information: Payment card details, billing address (processed securely by third-party payment processors).

  • Property Information: Details about your property relevant to the services you request (e.g., property size, type of surfaces to be cleaned, photos of areas needing service).

  • Communication Content: Records of your correspondence with us (e.g., emails, text messages, phone calls).

• Service Data:

  • Before & After Photos/Videos: We may capture images or videos of your property before and after services for quality assurance, service documentation, and for marketing purposes.

  • Service Details: Information related to the services provided, dates, and specific requirements.

• Website Usage Data (Non-Personal Information): When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • Your IP address.

  • Browser type and operating system.

  • Referring URLs.

  • Pages viewed, time spent on pages.

  • Clickstream data.

  • This data is generally anonymized or aggregated and does not directly identify you.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• To Provide and Manage Services: To fulfill your service requests, schedule appointments, perform the agreed-upon cleaning services, and manage your account.

• For Communication: To respond to your inquiries, provide service updates, send invoices, and communicate important information about your service.

• For Billing and Payments: To process payments for services rendered, manage billing, and collect fees.

• To Improve Our Services: To understand how our services are used, analyze trends, troubleshoot problems, and make improvements to our offerings.

• For Marketing and Promotions: To send you promotional materials, offers, and information about new services that may be of interest to you, based on your preferences. (You can opt-out of marketing communications at any time).

• For Quality Assurance and Documentation: To document the condition of your property before and after service.

• For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

• For Safety and Security: To protect the security and integrity of our services, business, and customers.

3. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, scheduling software, customer relationship management (CRM) systems, and website analytics. These third parties are obligated to protect your information and use it only for the purposes for which it was provided.

• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of the services or the public, or (d) protect against legal liability.

• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred.

• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

We implement reasonable technical and organizational measures designed to protect the security of your personal information. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information. We strive to protect your personal information, but we cannot warrant the security of any information you transmit to us, and you do so at your own risk.

5. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.

• Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.

• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

• Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in those communications or by contacting us directly.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our website and hold certain information. This helps us to improve your experience, analyze website traffic, and understand user behavior. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• By Email: support@l-mservices.com

• By Phone: 215-346-6027

• By Visiting our Website:

​

Effective Date: January 1st, 2026

 

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

L&M Services LLP DBA L&M Services ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

 

Information We Collect

 

We collect the following types of information:

 

Personal Information:

 

Name, email address, phone number, physical address

Payment information when you make a purchase or request a quote

Opt-in records and timestamps for all communication channels (SMS, email, etc.)

 

Non-Personal Information:

 

IP address, browser type, device information

Website usage patterns and analytics

Cookies and similar technologies

 

Customer Communication:

 

Records of inquiries and service requests

Appointment details and preferences

Service history and feedback

How We Use Your Information

 

We use collected data for:

 

Providing and improving our services

Processing transactions and payments

Communicating with you about your inquiries, appointments, and promotions

Enhancing website functionality and user experience

Ensuring security and fraud prevention

Maintaining records of your communication preferences and consent

SMS Messaging & Compliance

 

Text Message Program Terms & Conditions

 

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

 

Opt-In & Consent:

 

You will only receive messages if you have explicitly opted in

We maintain timestamped records of all opt-in actions

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

 

Opt-Out Instructions:

 

You can cancel SMS notifications at any time by replying "STOP"

You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

All opt-out requests are processed immediately

 

Message Frequency & Content:

 

Message frequency varies based on your interactions with our business

Messages will be directly related to the services you have requested

We do not send promotional content without specific consent

 

Help & Support:

 

Reply "HELP" for assistance or contact us at info@l-mservices.com

Customer support is available during regular business hours

 

Carrier Information:

 

Standard message and data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

 

SMS Data Protection Statement

 

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

 

Information Sharing & Disclosure

 

We do not sell, rent, or trade personal information. We may share information with:

 

Service Providers:

 

Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)

SMS providers solely for delivering messages you've consented to receive

All service providers are contractually obligated to maintain confidentiality and security

 

Legal Compliance:

 

If required by law, legal process, or to protect our rights

In response to valid law enforcement requests or court orders

 

Business Transfers:

 

In case of mergers, acquisitions, or sale of assets

In such cases, your data remains protected under the terms of this policy

 

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding SMS service providers.

 

Data Security

 

We implement and maintain reasonable security measures to protect your personal information:

 

Encryption of sensitive data in transit and at rest

Secure access controls and authentication mechanisms

Regular security assessments and updates

Employee training on data protection

Breach notification protocols in accordance with applicable laws

Secure backup systems and disaster recovery procedures

 

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure.

 

Cookies & Tracking Technologies

 

We use cookies and similar technologies to:

 

Analyze site traffic and user behavior

Remember your preferences

Improve website functionality and user experience

Measure the effectiveness of our services

 

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

 

Your Rights & Choices

 

You have the right to:

 

Access, update, or delete your personal information

Opt-out of marketing emails by clicking "unsubscribe" in our emails

Opt-out of SMS messages by replying "STOP"

Request information on how we process your data

Withdraw consent at any time

Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to L&M Services LLP DBA L&M Services.

 

Changes to This Privacy Policy

 

We may update this policy periodically. The latest version will always be available on our website with the effective date.

 

Contact Us

 

If you have questions about this Privacy Policy or how your information is handled, contact us at:

 

L&M Services LLP DBA L&M Services

Phone: 215-346-6027

Email: info@l-mservices.com

 

Website: https://www.l-mservices.com/

 

By using our website and services, you consent to this Privacy Policy.