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Privacy Policy

A legal disclaimer

At L&M Services, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services (such as power washing, soft washing, gutter cleaning, etc.), or otherwise interact with us.

By accessing or using our services, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

We collect various types of information from and about you, including:

  • Personal Information: This includes information that can be used to identify you directly or indirectly. We may collect:

    • Contact Information: Name, address, email address, phone number.

    • Billing Information: Payment card details, billing address (processed securely by third-party payment processors).

    • Property Information: Details about your property relevant to the services you request (e.g., property size, type of surfaces to be cleaned, photos of areas needing service).

    • Communication Content: Records of your correspondence with us (e.g., emails, text messages, phone calls).

  • Service Data:

    • Before & After Photos/Videos: We may capture images or videos of your property before and after services for quality assurance, service documentation, and for marketing purposes.

    • Service Details: Information related to the services provided, dates, and specific requirements.

  • Website Usage Data (Non-Personal Information): When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

    • Your IP address.

    • Browser type and operating system.

    • Referring URLs.

    • Pages viewed, time spent on pages.

    • Clickstream data.

    • This data is generally anonymized or aggregated and does not directly identify you.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

  • To Provide and Manage Services: To fulfill your service requests, schedule appointments, perform the agreed-upon cleaning services, and manage your account.

  • For Communication: To respond to your inquiries, provide service updates, send invoices, and communicate important information about your service.

  • For Billing and Payments: To process payments for services rendered, manage billing, and collect fees.

  • To Improve Our Services: To understand how our services are used, analyze trends, troubleshoot problems, and make improvements to our offerings.

  • For Marketing and Promotions: To send you promotional materials, offers, and information about new services that may be of interest to you, based on your preferences. (You can opt-out of marketing communications at any time).

  • For Quality Assurance and Documentation: To document the condition of your property before and after service.

  • For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

  • For Safety and Security: To protect the security and integrity of our services, business, and customers.

3. How We Share Your Information

We may share your information in the following circumstances:

  • With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, scheduling software, customer relationship management (CRM) systems, and website analytics. These third parties are obligated to protect your information and use it only for the purposes for which it was provided.

  • For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of the services or the public, or (d) protect against legal liability.

  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred.

  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

We implement reasonable technical and organizational measures designed to protect the security of your personal information. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information. We strive to protect your personal information, but we cannot warrant the security of any information you transmit to us, and you do so at your own risk.

5. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you.

  • Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.

  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

  • Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in those communications or by contacting us directly.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our website and hold certain information. This helps us to improve your experience, analyze website traffic, and understand user behavior. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

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